Security

Enterprise-Ready Security, Built for Life Sciences

Elnora is designed from the ground up to meet the security and compliance requirements of biotech and pharmaceutical organizations. We understand that your research data is among your most valuable assets, and we treat its protection as our highest priority.

Our Security Philosophy

Our security program is guided by four foundational principles:

• Least Privilege: Access is granted only for legitimate business needs, limited to what is necessary to perform the task
• Defense in Depth: Multiple security layers protect your data at every level of our infrastructure
• Consistency: Uniform security controls are applied across all systems and environments
• Continuous Improvement: Regular review and maturation of controls to maintain effectiveness

Compliance & Certifications

We are actively pursuing industry-recognized security certifications to give you confidence in our security posture.

Our security program is built on industry best practices. We conduct regular security assessments and maintain comprehensive policies covering access control, data management, incident response, and secure development. Our program undergoes external audits to validate our controls.

Penetration Testing

We engage independent third-party security firms for annual penetration testing. Test scope includes full application and infrastructure assessment.

For compliance documentation, security questionnaires, penetration test summaries, or to request our Trust Package, visit our Trust Center.

Your Data, Your Control

We do not train AI models on your data. Elnora uses established foundation models and does not use customer data for model training.

Your research data remains exclusively yours. Each customer's data is logically separated and never commingled with other customers. We maintain strict data isolation at the application and infrastructure level to ensure your proprietary protocols, experimental designs, and research findings are protected.

All protocols and content generated by Elnora belong entirely to you. We do not claim any intellectual property rights over your outputs, and your research data is never shared with third parties except as required to provide the service. You may request deletion of your data at any time.

Infrastructure & Data Protection

Elnora runs on enterprise-grade cloud infrastructure with security controls designed for sensitive research data.

Encryption

All data is encrypted both in transit and at rest. Data in transit is protected using TLS 1.2 or higher, ensuring secure communication between your browser and our servers. Data at rest is encrypted using AES-256 encryption, and encryption keys are managed through dedicated key management services with strict access controls.

Network Security

Our infrastructure follows a defense-in-depth approach. Backend services are isolated in private network segments that are not directly accessible from the internet. Only web-facing services are exposed through secured endpoints protected by firewalls and intrusion detection systems. This network isolation ensures that your research data is protected by multiple layers of security.

Data Residency

By default, customer data is hosted in the United States. European Union hosting is available upon request for organizations with data residency requirements. We can work with you to ensure your data is stored in a location that meets your regulatory obligations.

Availability

Our platform is built on redundant infrastructure across multiple availability zones to ensure high availability. We perform regular backups with tested recovery procedures to protect against data loss. We commit to 99.0% monthly uptime, with details available in our Service Level Agreement.

Access & Permissions

Elnora provides controls to help you manage who can access your organization's data.

Authentication

Users can sign in securely using their existing Microsoft or Google accounts, providing a streamlined login experience while leveraging your organization's identity security controls.

Authorization

Role-based access control allows you to assign appropriate permissions based on team member responsibilities. Administrative controls enable you to manage team members, control access to sensitive data, and maintain oversight of your organization's Elnora environment.

Audit Logging

Comprehensive audit logs capture user activity within the platform. These logs support security monitoring, compliance requirements, and forensic investigation if needed. You can review who accessed what data and when, providing transparency and accountability.

Security Operations

We maintain continuous security operations to detect and respond to threats in real time.

Continuous Monitoring

Our infrastructure is monitored around the clock using automated threat detection systems. Security events are collected, analyzed, and correlated to identify potential threats before they can impact your data. Suspicious activity triggers immediate alerts to our security team.

Vulnerability Management

We regularly scan our systems for vulnerabilities and prioritize remediation based on risk. Critical vulnerabilities are addressed within 30 days, and we maintain a documented process for tracking and resolving security issues across our infrastructure.

Incident Response

We maintain documented incident response procedures to ensure rapid and effective response to security events. In the event of a security incident affecting your data, we will notify you within 72 hours and provide regular updates until resolution. Post-incident reviews help us continuously improve our security posture.

Security Awareness

All employees complete mandatory security training during onboarding and annually thereafter. Engineers receive additional secure coding training to ensure security is integrated into every stage of development.

Secure Development

Security is integrated into our software development lifecycle from the start.

Our development practices include mandatory code review for all changes before they reach production. We use Software Composition Analysis (SCA) to identify vulnerabilities in third-party dependencies, and security updates are tracked and applied promptly to address known vulnerabilities.

All code changes go through protected branches that require peer review and passing security checks before deployment. This ensures that security is not an afterthought but a fundamental part of how we build and maintain the platform.

Vendor & Subprocessor Security

We hold our vendors to the same high standards we set for ourselves. All high and critical subprocessors undergo security review before onboarding and are reassessed annually.

Our vendor security program includes verification of SOC 2, ISO 27001, or equivalent certifications. We require contractual security and data protection commitments from all vendors who may access customer data. We maintain ongoing monitoring of vendor security posture and review their compliance status regularly.

A list of our subprocessors is available in our Trust Center. For data processing terms, see our Data Processing Addendum.

Responsible AI Use

Elnora is designed for preclinical research and development. All AI-generated outputs require review by qualified scientists before use.

For permitted and prohibited uses, see our Acceptable Use Policy.

Contact & Resources

For security inquiries, vulnerability reports, or to request our SOC 2 report, contact us at security@elnora.ai.

Last updated: December 2025